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18 Dec 2019 - Astro announces that both DIVA and E! channel will be ceased on 31 Dec 2019. This decision is due to the channel provider, NBC Universal, has decided to ceasing the 2 channels throughout all pay TV operators in Asia, hence Astro viewers will be affected in this cessation. At the same time, Astro also announced that they will be bringing a once Astro Go exclusive channel, Comedy Central channel, to be made available to Astro customers from 1 Jan 2020 at 6am. The channel will be CH 718 (HD) and it's available only to Variety Pack customers with HD subscription. As for DIVA, there is no channel replacement for that.
21-22 Nov 2019 - 5 new HD simulcast channels for kids launches. Astro Xiao Tai Yang (304) Astro Ceria (631) Nickelodeon (632) Disney Channel (635) Cartoon Network (636)
13 Nov 2019 - Astro announces the 4K UHD service, with the new Ultra Box. On top of Astro UHD channel on CH 780, there is also 2 Astro Best UHD channels on CH 498 and CH 499.
15 Oct 2019 - New 8 simulcast HD channels launches. - Animal Planet (576) - Crime + Investigation (716) - Discovery Channel (572) - Discovery Science (574) - DMAX (717) - E! (718) - AL Jazeera English (535) - BBC World News (534)
28 Sep 2019 - All channels and On Demand content can be watched for free to all Astro customers and Astro Go users except Astro First, Astro Best and beIn Sports Rugby channel.
Astro was voted the Putra Brand of the Year and inducted into the Putra Hall of Fame for 10th consecutive win in Media Network category at the Putra Brand Awards 2019. To thank Malaysians, Astro is offering complimentary viewing of all shows on Astro and Astro Go from 12:01AM on Sunday, 29 September to 11:59PM on Sunday, 13 October 2019.
In addition, Astro is also offering a 10% discount on all TV products on Go Shop channels and three special channels from 12:01AM on Friday, 4 October 2019 to 11:59PM on Sunday,6 October 2019. Key in the promo code THANKS10 to enjoy 10% off, with no minimum spend required. Only one promo code can be used at one time.
*Excluding Astro First, Astro Best and Rugby World Cup CH825
30 Sep/1 Oct 2019 - Tara HD ceases on 12am, replaces with Colors Hindi HD as replacement. Colors Hindi HD starts on 1 Oct 6am.
Starting 1st March 2019 midnight 12.00am, the SD channel of Disney XD will be cease on Astro and NJOI, leaving only the HD version of the channel available. Non-HD subscribers are required to subscribe to at least Family HD pack or HD service to continue watching Disney XD.
At the same time, Nat Geo Wild and Asian Food Channel will be available in HD, along with the SD versions respectively. It will be on CH 570 (HD) and CH 730 (HD) respectively, and non-HD subscribers are required to subscribe to at least Family HD pack or HD service to watch these 2 channels in HD quality.
Hi. Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience in HD. In line with this, our customers on the Family HD Pack will receive two new HD channels at no additional cost: Nat Geo Wild HD (CH 570) and Asian Food Channel HD (CH 730) effective 1 March 2019 at 12:01am. To this end also, Disney XD (CH 617) will cease transmission starting 28 February 2019 at 11.59pm for Astro and also NJOI. Customers on the Family HD Pack can continue to enjoy Disney XD HD (CH 637). Customers can upgrade to HD services via CH 200, online self-service (www.login.astro.com.my) or email (firstname.lastname@example.org). We apologise for any inconvenience caused
Starting 14th December 2018, both Lifetime (ch709) and FYI (ch736) will cease transmission on Astro.
Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers. In line with this, any channel that is unable to fulfil these objectives will be discontinued. To this end, we regret to inform that FYI (CH 736) and Lifetime (CH 709) will cease transmission with effect from 14 December 2018 at 12:10am and 12:40am respectively. We apologise for any inconvenience caused.
No any channel replacement are announced by Astro so far.
Lifetime is on Channel 709 (HD) under Variety pack, while FYI is on Channel 736 (SD) under Metro pack.
Astro is giving complimentary access to all TV and Astro Go channels in conjunction with Malaysian Independence Day and Malaysia Day, from 30 August till 17 September, except selected premium pay-per-view channels like Astro First/Best.
However, this complimentary access of the channels are only for residential customers only, meaning that "Astro for Business" subscription are not eligible to enjoy the complimentary access.
Also, customers are also required to subscribe to HD in order to enjoy HD channels as part of the complimentary access of channels.
Having technical issues or difficulties with your Astro service? No satellite signal? Astro box could not boot up?
From 13 October 2017, a fee of RM65.00 (incl. GST) will be charged for site visit service fee for Astro boxes where the warranty period has over, which is an increase from RM53 (incl. GST). The servicing and maintenance of these boxes will be carried out by Astro authorized third party service providers and the fee is payable directly to them, instead of being charged on your next Astro bill.
Installation warranty is for 6 months, while decoder warranty is for 12 months. After warranty expires, a service charge of RM 65 will be charged. You will have a warranty for 3 months and no charge will be charged if you are still experiencing the same issue within 3 months from the date the report is sent.
Prior to this since June 2014, a "Technical Service Fee" of RM53 will be imposed should customers require site visit service such as to solve its technical issues faced. However, should customer's Astro subscription fee is RM100/month and above, the technical service fee will be waived. In other words, RM53 technical service fee will be charged should the customer's subscription fee is lower than RM100/month.
The revision of site visit fee applies to all Astro customers that is subjected to warranty period, no longer determining the subscription rates as before.
Astro is giving complimentary access to all TV and Astro Go channels, from 3 Nov 2017 to 19 Nov 2017, except Astro First/Best channels, Astro Cricket, Setanta Sports, WWE Network, and other selected premium pay-per-view channels.
Fox Sports 2 and Fox Sports 3 is now available in HD on Astro, on channel 829 and 830 respectively. This channel quality upgrade was a surprise as Astro did not make any major announcement regarding the channels that is now being available in HD.
Astro also added that these 2 new HD channels are permanent, not a temporary HD channels.
Fox Sports 2 on ch813 | ch829 (HD) - Both Sports pack and HD+PVR service is required to watch this channel. Fox Sports 3 on ch818 | ch830 (HD) - At least "Family HD pack" is required to watch this channel.